Microsoft MB-910 Exam Questions Fee - Reliable MB-910 Test Cram

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The MB-910 Exam covers a range of topics, including customer engagement, sales, marketing, and service. Candidates are required to demonstrate their ability to configure and customize Dynamics 365 CRM to meet the specific needs of their organization or clients. They must also be able to integrate Dynamics 365 with other Microsoft applications and third-party tools.

Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Describe Dynamics 365 Marketing (10-15%)
Identify Dynamics 365 Marketing capabilities	- describe how to target customers by using segments and subscription lists - describe the lead generation and qualification process including lead scoring - describe customer journeys - describe event management features and capabilities
Describe related marketing apps	- describe the capabilities of LinkedIn Campaign Manager - describe the capabilities of Dynamics 365 Customer Voice - describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
Describe Dynamics 365 Sales (15-20%)
Describe the Dynamics 365 Sales lifecycle	- describe leads and the process for qualifying leads - describe the opportunity management process - describe the quote lifecycle - describe use cases for orders and invoices - describe processes and tools used for forecasting sales
Describe related sales apps	- describe capabilities of Dynamics 365 Sales Insights - describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Customer Service components	- describe cases, queues, and entitlements - describe Knowledge Management - describe service-level agreements (SLAs)
Describe related customer service apps	- describe Omnichannel for Customer Service - describe Connected Customer Service - describe Customer Service Insights
Describe Dynamics 365 Field Service (15-20%)

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Microsoft MB-910 exam is a great opportunity for professionals who want to validate their knowledge and skills in Microsoft Dynamics 365 Fundamentals (CRM). Passing MB-910 exam can open up a range of career opportunities in the field of customer relationship management. Preparing for the exam involves studying the official exam guide, practicing with sample questions and taking mock exams. With the right preparation and dedication, passing the MB-910 Exam can be a great achievement for your career growth.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q23-Q28):

NEW QUESTION # 23
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

A. Roles
B. Skills
C. Rating values

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency- models

NEW QUESTION # 24
You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 25
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Convert the copied lead to an opportunity.
B. Create a copy of the lead with data from the original lead.
C. Qualify the reactivated lead to an opportunity.
D. Qualify the closed lead as an opportunity.
E. Use the Reactivate Lead functionality to reopen the lead.

Answer: C,D

NEW QUESTION # 26
A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.
How should you explain this feature?
Select the answer that correctly completes the sentence.

Answer:

Explanation:

NEW QUESTION # 27
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.